Cancellation & Refund Policy

Cancellation Policy:

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

HELIGHT reserves the right to accept the cancellation of any order. HELIGHT also reserves the right to waive off or modify the time window or cancellation fee from time to time.


Refund Policy:

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed and credited to your source of payment in case of prepaid orders and in case of COD a payment receiving link will be provided.